Help Center
Welcome! Everything you need to get the most out of Convertly Docs: step-by-step guides, answers to technical questions, and direct access to our support team.
Quick start
Convertly Docs runs entirely in your browser. No installation, no files sent to our servers for most tools. Here's how to get started in three steps.
Upload your document
Drag and drop a .docx file or click to select it. Your data stays on your device.
Choose your tool
Select the operation you want to perform: edit, convert, merge, protect... More than 40 Word tools available.
Download the result
Get your modified document instantly. No watermarks, no account required for most tools.
Find help by category
Every tool page includes a detailed usage guide. Here are the main categories to help you navigate.
Editing and formatting
Edit content, add text, images, tables, and manage page layout.
Page organization
Merge multiple documents, split a file, reorder or delete pages.
Format conversion
Convert Word to PDF, image, text, or the reverse. Compatible with all common formats.
Security and privacy
Password-protect, anonymize metadata, restrict modifications.
Account and access
Creating an account is free and lets you increase your daily quotas, save your preferences, and access your history.
- Create an account — Signup takes less than a minute, no credit card required. Sign up for free
- Sign in — Access your dashboard and find your preferences on any device. Sign in
- Forgot password — Receive a reset link by email within seconds. Reset
- Manage my account — Edit your info, change your password, or delete your account at any time. Go to my account
Billing and subscriptions
All essential tools are free with a daily quota. Paid plans offer higher quotas, priority support, and access to advanced features. You can change or cancel your subscription anytime from your personal area.
See pricing →Your data and privacy
Almost all of our tools process your files directly in your browser. Your documents are never sent to our servers, guaranteeing maximum privacy and instant processing.
For the few tools that require server-side processing (like password protection), the file is encrypted during transfer, processed, then deleted immediately after the result is delivered. No copy is kept.
Troubleshooting common issues
Stuck on something? Here are solutions to the most common situations.
Still need help?
Our team responds within 24-48 business hours on average. Don't hesitate to reach out — most questions have already been asked and we probably have the answer!